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FAQ

1. Do you have a catalogue of your products?: We don’t have paper catalogues, all our models are presented on our website and they are detailed in the “technical data sheet” of each item.

2. How can I calculate the freight cost?

You only have to add to cart the needed item(s), and then click on “my cart”.

In the cart, you will have to choose your country for the delivery in order to know the freight costs.

In case your country not appears on the list, please contact us.

3. Is it possible to get an estimate?: You can make estimates in the cart on our website. You only have to add to cart your items and then in “my cart”, click on “make an estimate”.

4. How can I place an order?: To order an item, you must click on « add to cart » in the product sheet of each reference you would like to order, and then click on « my cart » which is in the bottom part of the page, near the phone number.

5. What are the proposed methods of payment?

You can pay on our website with your credit card; the payment is secured by OGONE, the payment is secured with the SSL encrypted system (Secure Sockets Layer).

For any order with a total amount contained between 300,00 EUROS and 3500,00 EUROS, the client can choose to pay in 3 instalments without interest, only with a credit card on the website.

In this case, the payment will be done this way:

- 50% of the total amount of the order when the client places his/her order

- 25% of the total amount of the order 30 days after the date of his/her order

- 25% of the total amount of the order 60 days after the date of his/her order

You also can pay through bank transfer before shipment; in this case, you have to follow the way of a normal order on our website from the cart and in the last step, click on “bank transfer”.

You will get our bank information and you’ll just have to ask your bank to transfer the total amount of your order to our bank account.

Your order will be considered at receipt of your transfer.

6. I created my account and I received my password but I can’t enter my account, can you help me?: For security purposes, the passwords sent to you when you create your account are generated automatically. They consist of numbers and letters in capital and lower case letters, and must be entered with this same mix, to be valid. Even so, if you can’t enter your account, please contact us by phone or email.

7. How to know the delivery date of my order?

In « my account », you can follow your order and see when it has been sent.

We ask our carrier to get in touch with you before the delivery, to take an appointment with you. Anyway, if the carrier comes while you’re away, you will find a delivery notification in your letters box, in order to contact them and arrange a new delivery date.

8. Where can I find information regarding the mounting of your products?

You will find these information on our website, click on « technical data sheet » for each model, and then in the technical data sheet, click on « download the instruction manual”.

In the technical data sheet, you will also have access to the assembly video, for most of our swimming pools models.

We don’t install our products.

9. Is it possible to change the components of your swimming pools kits?: It is not possible to remove or add components in our items (for instance, to put another filtration than the filtration included in the swimming pool kit or change the liner…)

10. Do you recommend a concrete slab before installing the pool?

Any above ground swimming pool must be installed on a flat, stable and horizontal flat (level ground).

It is rather recommended to build a concrete slab under the steel and steel / wood swimming pools.

Be careful: anyway, for the oval pools without lateral struts, (steel or steel / wood), as there are struts to put in ground under the pool, you must consider this to leave the necessary space in your concrete slab (please refer to the instructions manual you can download in the technical data sheet of each pool).

11. Is it possible to put an above ground swimming pool into ground?

This is possible but only for pools with rigid walls and according to the rules detailed here after regarding the Gre brand pools. The producer will guarantee the swimming pool only if it has been put into ground according to these rules.

It must be noted that the filtration base must be at the same level as the bottom of the pool and that the ladder included in the above ground swimming pool kit is not a ladder for inground pools.

Moreover, we remind you that the part-inground or all- inground swimming pools must be provided with security equipment meant for restricting the access to the pool, according to the law 2003-9 of January, 3, 2003, to the decree 2004-499 of June, 7, 2004 and to the norms of application.

It is also possible to put into ground a part-inground swimming pool, always according to the rules of this leaflet.

Regarding the planning permission for an inground swimming pool, we recommend you to check with your local authority, in order to know if this is necessary.

Download documentation

12. What is an independent filtration of the pool?: This is a filtration which is not hung on the wall, contrary to a motorized cartridge filter, for instance. An independent filtration of the pool could be a sand filter, as it is not hung on the wall of the pool.

13. What is the difference between a sand filtration and a cartridge filtration?: The difference between these 2 types of filters is the filtering medium. In a sand filtration, it is the sand while in a cartridge filtration, the filtering medium is the cartridge.

14. Is it possible to replace the cartridge filter of my pool with a sand filter?

You must first determine which cuts are on your swimming pools.

If your swimming pool has a square cut and a round cut below, you only have to replace your motorized skimmer with a skimmer referenced AR100 on our website, then the sand filtration you will have chosen and pipes referenced AR2100

If your swimming pool has two round cuts, you will have to replace the existing pipes with 2 pipes referenced AR503 on our website, then the sand filtration you will have chosen and pipes referenced AR2100

15. What is salt electrolysis for?: The salt electrolysis system is a disinfection treatment of the water of your pool, compatible with all kind of accessories (heating pump, solar panel heater or electrical heater…). It is used in addition to the physical treatment (filtration + cleaning) and to the chemical treatment (pH, algaecide, flocculants).

16. How to clean my swimming pool?

Several methods can be used :

- the manual cleaning, to clean the bottom and the walls of your swimming pool, consists in general of a cleaner, a pole, hoses and a brush

- the automatic cleaning, to only clean the bottom of your swimming pool, consists in general of a robot connected to your filtration

- the automatic and autonomous cleaning, to clean the bottom and/or the walls according to the models, consists in general of an independent robot of your filtration (to be connected directly to a plug)

17. How to heat my pool water?

There are several means (which only work with an independent filtration of the pool) :

- the solar panel heater, which is an economical and ecological way of heating your pool water thanks to the heat of the sun

- the electrical heater, which is a practical way of heating your pool water thanks to an element

- the heating pump, which is a very efficient and economical way of heating your pool water, through thermal exchange

18. How can I do in case of problems with an item bought on your website?: You can get in touch directly with the after sales service of the producer, you will find his contact details on the technical documentation received with your material.

19. How can I take care of my pool during the winter?

If your pool has a steel or steel and wood wall and a skimmer, these are the steps to respect to take care of your pool during the winter :

1 you must wait until the temperature of the water is under 15°C

2 lower the level of the water under the skimmer (square entry at the top of your pool)

3 plug the refilling pipe with your winter top

4 put the chemical products for the winter into your pool

5 put into your pool winter float such as the reference AR108 presented on our website, so that the frost crystallizes on the float elements and not on the steel walls.

6 protect your pool with a winter cover

7 remove all the elements such as pipes, filtration…, dry them and store them

We do not recommend to winter inflatable and tubular swimming pools, these models must be dismantled at the end of the season then stored.